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1999 (04-3-8) Good Practices in Citizen-Centred Service

1999 (04-3-9) A Case of Innovation in a Government Setting: An innovative government web site: Industry Canada’s Strategis

1999 (04-3-1) Should government be a tool of enterprise?

1999 (04-3-2) Some Thoughts on Definitions of Innovation

1999 (04-3-3) Innovation in American Government: Challenges and Dilemmas, by Alan A. Altshuler and Robert D. Behn, eds.