Encouraging innovation in the private sector

In my community we are considering an Innovation Center to encourage diversification and innovation in local existing businesses, as well as supporting inventors in their quest for commercialization of their ideas. We are considering an organization which provides services and consultation, with the key component being a new hire, an Innovation Specialist, to spearhead the effort. Are you aware of any such activities around the country or hemisphere that might serve as a model?

Blair Abee, Assistant Director
Small Business & Technology Development Center
Walker College of Business Appalachian State University

A business development service of The University of North Carolina System
operated in partnership with the US Small Business Administration


South Africa - Public Service Innovation


We in South Africa will shortly be undertaking a 5 week (desktop) Innovation study to do the following:

  • A description and analysis of approaches taken by other governments
  • A comparative review of innovation support strategies
  • A description and analysis of the management of innovation awards and explanation of how they are used to encourage innovation
  • A list of appropriate Benchmark Innovation Institutions (In SA, and rest of Africa; Americas; Europe; Australasia)
  • A description and analysis of Funding Models used by agencies supporting innovation
  • A summary of the approaches used by other Agencies to measure their impact and effectiveness
  • A description and analysis of the significant strategies used by other appropriate Institutions and approaches used by other agencies to mainstream and institutionalise innovation and to encourage innovative behaviour
  • A summary of the major studies or research regarding the Innovation Process
  • A summary of the major studies or research: Innovation Process in the delivery of public services, barriers to innovation in public service institutions, and approaches and efforts to remove these barriers.

The results of the study will be used by our Centre for Public Service Innovation to chart future directions, policies and training interventions to nurture, maintain and reward innovation in SA.

We were wondering if you could recommend a few key and specific books, authors, academics, websites and institutions to approach to help guide us. We have some idea at the moment as we have based some of our initial intervention on innovation through our country's Centre on widely-known international best-practice.

Please do not feel obligated to provide a detailed list of key books, websites and institutions as some general guidance is all that is necessary at this stage. We also want to be sure that our list is as comprehensive as possible so that we remain focused and are following the right signposts. These will be used to make e-mail contact and to read and gain further insights of the relevant prevailing views out there. It would be appreciated if you can reply to this e-mail as soon as time permits as this study needs to be started shortly.

Kind regards,

Ian Assam
+2782 578 1891


Innovative Solar Technologies

Researching the internet for material for our "under construction" webpage we call, we find work by the three scholars named above very interesting. We have ordered the latest edition of Everett Rogers's book, _Diffusion of Innovations_, studied a work by Surry and read an abstract of a paper by James P. Hawley at

Where can we read the entire work by Hawley, and more Surry? We are particularly interested in diffusion of innovative solar technologies in the sunbelt, the community of Gaviotas, Colombia, and "New Urbanism" plans as models. Our theory looks at continent-spanning "corridors," using various forms of solar biomass, kinetic, microthermal and photovoltaic technologies where the most sun is, near the equator, as the cutting edge for this diffusion.

Please send us more info about your publication. How could we let the gents above and other folks in your field know what we are doing? Please forward or publish all or any part of this note, as you think appropriate.

Newton Ellison, Associate
Solar Prosperity Corridor Consultants
P. O. Box 120023
San Antonio, Texas 78212-9223

Measuring Innovation


I'm looking for information or research on innovation - specifically we're
looking for examples of how we might measure innovation within our
environment, and specifically how we might measure the impact that diversity
(of perspective, etc.) might have on innovation.

Thanks for your help.

Lakiba Pittman
Program Manager
Global Diversity & Inclusion

Agilent Technologies, Inc.
395 Page Mill Road - MSA304
Palo Alto, CA 94306

650 752 5219 phone
650 752 5900 fax


Thanks for your question. I say something about diversity on teams in my paper
"What Do We Know About Enhancing Creativity and Innovation? A Review of
Literature" in The Innovation Journal (under Peer-Reviewed
Papers). In the same section there is a paper on evaluating innovation.

Also, an official in Canadian Heritage in looking into the benefits for the
economy of a diverse population. You might like to be in touch with her:
Brandi Epstein at

Eleanor Glor
Editor in Chief
The Innovation Journal

Normal Accidents

One aspect of public affairs can, I think, be better understood by
reference to complexity theory: the occurance of catastrophic, system
failures. The Trade Center bombing, Enron collapse, and 1997 financial
crises in Korea, Thailand and Indonesia come to mind as examples.

In each case, there are many explanations offered, and many possible
targets of blame. However, it may also be useful to think of these as
catastrophic system failures, and that such failures are inevitable in our
increasingly complex, technology dependent civilization. Although any one
of these failures might, with hindsight, been prevented (e.g. better
auditing might have prevented Enron, more determined anti-terrorism
measures by Clinton/Bush might have prevented 9/11 disaster), some number
of such catastrophic failures are inevitable.

There are two books that are relevant to thinking about this topic: Normal
Accidents by Charles Perrow, and The Tipping Point: How Little Things Can
Make a Big Difference by Malcolm Gladwell.

Perrow's argument focuses on complex technology such as supertankers and
jet planes, pointing out why a certain number of sinkings/crashes are
inevitable no matter how careful we are, because the technology used is too
complicated for operators and regulators to anticipate all the things that
can go wrong. The Gladwell argument applies both to technology and
socio/economic systems failure.

As we get more technology dependent, is the number of such system failures
increasing? Or are we just getting different types of system failures than
we did in the past (e.g. 14th century plague that wiped out much of
Europe's population)? Are the consequences of catastrophic systems failures
getting more or less severe? The fact that world population has been
increasing since the 18th century suggests that they are less severe. If
so, is this a trend that will continue?

Is anyone carrying out research along these lines?

Clay Wescott, Senior Public Administration Specialist
Asian Development Bank, PO Box 789, Manila, Philippines 0980,
phone: 632-632-5680, fax: 632-636-2356

Request for Research Guidance


My name is Kylee Stevens. I am currently working with several TCF (Textile, Clothing and Footwear) companies in Australia. I am writing to your organisation in request of research guidance.

The Australian Government has a 5 year "Innovation" incentive grant available to the TCF Industry. In order to receive a grant, it is required for each company to evidence and articulate their innovation. While the innovation is assesed at the 'entity level' I am finding it increasingly difficult to prove innovation for the clothing sector. It appears that many of the clothing organizations routinely innovate their products, based on the introduction of new clothing trends (not always a functional trend innovation - often visual). In emphasizing that the "innovative activity" is somewhat routine to the government body in adjudication, is like showing a red flag to a bull.

I would like to ask if you point me in the right direction to further my investigations for articles, papers or discussions on the following subjects:

* Low level (technical risk) Innovation
* Incremental Innovation
* Continuous Innovation
* Innovation in product design - (driven by visual change)
* Short (fast) cycle innovation - (product development)
* The unknown elements associated with "Test and Trial" - (does a low level of risk = low level innovation)

I would be exceptionally grateful of any knowledge that may have in helping me unearth 'low level' innovation.

My return e-mail address:

Thank you.

Kind Regards

Looking for "Ingenieria recurrente"


Where can I find information about the technique named "Ingenieria recurrente" for innovation management?


Searching for Correlation

Hello, I am a student of university of tehran. I study business management. I need some articles about the relation between organization size and innovation .You will make me very happy if help me .thanks a lot.

maryam nassiri

Looking for Information on Creativity in Management

Dear Sir / Madam
I am writing to inquire about information on any kind of accessable abstracts or studies on creativity in management. I am focusing in my search on statistical information and figures related to this topic. Thank you for your cooperation.

Raja HiyariSocial
Development Training CenterAmman, Jordan


The only statistical work I am aware of on creativity is the research done by Theresa Amabile, which I reference in my article on creativity in the peer reviewed section of The Innovation Journal at: Thanks for inquiring.

Editor in Chief

Searching for accessable abstracts or studies on creativity in management

Dear Sir / Madam

I am writing to inquire information on any kind of accessable abstracts or studies on creativity in management. I am focusing in my search on statistical information and figures related to this topic.

Thank you for your cooperation.

Raja Hiyari
Social Development Training Center
Amman, Jordan

An Exchange on Enhancing Creativity and Innovation

Hello Eleanor,

I recently came across an article entitled,"What Do We Know About Enhancing Creativity and Innovation?". This was your work and I wondered if you had ever had it published. I was given a hard copy printout and would like to use it as a reference in a paper I am working on. Any information you could provide would be beneficial.


Mark Russell

What is the title of your paper? Are you planning to publish it?

Eleanor Glor
Editor in Chief

Hi Eleanor,

Thanks for the quick response. I am working on my MEd at OISE/UofT and your
paper is part of my literature search for my thesis concerning "Innovation and Change". More specifically it is part of a paper I am doing concerning the integration of a Distance Learning training strategy. The paper is intended to look at Training Technology Design, Development and Implementation: Issues in Project Management and Organizational Change.

Thanks again,

Mark Russell

Dear Mark,

If you go to the home page,, then choose Peer Reviewed Articles of the left hand column, then do a search for creativity, or just go to the bottom, it's the last article.

The Table of Contents for Peer Reviewed Articles is at: and the article is at

Glad it's helpful.

Eleanor Glor
Editor in Chief

The Process of Innovation

I would like to know what the companies like Motorola, 3M, Zeros or anyone doing things (ed.) to manage the process of innovation. Can you kindly help me?

Niloy Mitter

The Innovation Salon focusses on public sector innovation, so I am not able to help, I am afraid.
There are several books on these companies, however.

Eleanor Glor
Editor in Chief

Correct Spelling of Name

Your web page refers to the Baldridge Award Criteria.
Other sources such as spell the name as Baldrige.
Which is correct?

Thank you for your assistance,

My source on these matters tells me the correct spelling is "Baldrige". Thank you for drawing this error to my attention.

Editor in Chief

Triz methodology


Can you recommand me a book about the Triz methodology ?

Yoann Derriennic


I'm sorry, I don't know it. I will publish your request in the Innovation
Journal, and we'll see what happens.

Editor in Chief

Models of Flexible Hours in Health Care


I am a student from Germany working on a research project for my thesis in the US about models of flexible hours in health care. It is a very important research, because a hospital in Germany will try out that new concept - still to be found by me - flexible working hours model.

Since I know that your knowledge in the health care business is excellent, I really would love if you could give me a hint on the following:
- Do you know of any good books, researches or papers on that issue?
Anything would be helpful :-)
Thank you so much,



I'm sorry to say I am not aware of anything. I do know that the Province of Ontario hospitals in the last few years have introduced flexible staffing of nurses, so you might check their web site to see if they have published anything about it. Their website is

Editor in Chief

Where Could I Write A Letter of Enquiry About the Baldridge Award?

Eleanor -

thanks for your e-mail. I've tried looking at US government data bases, as you suggested, but no luck. Is it possible that you could find me an address (and ideally a name?) so that I could write a letter of enquiry? I think there must be a Baldridge Centre somewhere...... Do you mind looking for me?
Thanks a million.


The information is available at:

Watch for more material in The Innovation Journal about the Baldridge and other awards--coming soon.
Would you like to be on theannouncements list for the IJ?

Editor in Chief

I Would Like to Know More About the Baldridge Method

I don't know if you can help me. I am a member of a quality team
which is based in Leicester UK. We are currently working on a large project to
introduce new quality methods to the National Health Service. I am extremely
interested in the Baldridge quality management system, and would be grateful to know to whom I should write/e-mail in the first instance. I would be very keen to
know some more about the Baldridge method - I think there are many areas where
we in the NHS can learn from the work you are doing. Can you point me in the
right direction please?

Susanna Nicholls

The Baldridge Award is a joint project of the American government and the Baldridge organization, much like the Canada Award for Excellence is a joint project of Industry Canada and the Canadian Quality Institute.


I would suggest you search the US government data base and see what you get. If you find them, would you please let me know? My information on the Baldridge Award is incomplete in The Innovation Journal--I know.

Eleanor Glor, Editor in Chief

Is there a Baldridge Award at the State Level?

Dear Eleanor,
I understand that the Baldridge Award is awarded on a national level in recognition for excellent customer service. Would you happen to know if such an award exists on the state level?

Thank you.

Meegan Barry

No, I've never been able to put much information together on it. If you find out, would you mind letting me know?

Eleanor Glor, Editor in Chief

The World Future Society: Request for Input

The World Future Society is updating its classic text, The Study of the Future. We invite assistance from World Future Society members and others in making this second edition of the Study the best it can be. In particular, we invite comments on the draft chapters of the Study, which can viewed and downloaded below. We also invite your participation by completing a survey on the state of the futures field. (This survey is not yet available on the Web. If you wish to complete one, which will take about 45 minutes, please contact us.)

The Current and Last Five Years of the Innovation Journal

Dear Sir,

I like to know the current and last five years contents of your esteemed journal titled "The Innovation Journal'. Please inform me.

With regards,

Dr. D. Dutta Roy


Dear Mr/Ms Roy

The Innovation Journal is not published in hard cover nor in issuesas such. The best source of information on the IJ is therefore the Site Index, which you will find listed on the left hand side of the page at the Home Page at:

Eleanor Glor, Editor in Chief

Applications for Award

I am interested in applying for an award on behalf of our organization. We believe we have developed a risk management approach to the handling of soiled linen that to the best of our knowledge has never been done in healthcare and has the potential of eliminating 237,000 manual lifts of soiled linen in "linen bags" at our institution alone.

We believe that this innovative approach will be spread through our industry which suffers the highest worker musculoskeletal injury rate. The BC WCB has recognised the importance of our project by granting start-up funds of almost $200,000. We see potential, based on our experience, to eliminate millions of incidents of lifting soiled linen across Canada and thus making healthcare a safer workplace environment.

Would you please respond with current information on award application procedures.

Thank you,

Hank Compeau
Director, Patient & Resident Comfort Services
Nanaimo Regional General Hospital
(250) 755-7925

Who Said That? #2

"There is nothing more difficult to take in hand,
more perilous to conduct or more uncertain in its success
than to take the lead in the introduction
of a new order of things."

Quality in Information

Hi, I would appreciate is i can get any information on the subject I am
investigating for the mayor work for my final semester . We would like to receive some imformation about Quality in Information, this project is trying to create a methology to make a historical background of the technological changes and innovations in all the
functional areas of a company in order to measure their competitiveness and/OR technological grade of development.

Thanking in advance for your reply.

M. Pinzon

This one beats me. Maybe our readers will have some ideas.

Editor in Chief

Re:The Role of Innovation Awards

Dear Eleanor,

I have read your paper on "The Role of Innovation Awards" and my attention was particularly taken by the statement "The Public Sector Innovation Journal section on Awards lists the criteria for most of the innovation awards mentioned here."

I hope you may be able to help me. I work in the Department of the Environment and Local Government in Ireland. (The Government or Civil Service Department with responsibility for areas such as Roads, Water Services, Housing, Physical Planning, the Physical Environment and so on.)

I am one of approximately 800 employees and the annual payroll is c. IR£20M. The Secretary General is permitted to give an award(s) to selected members of the staff in recognition of "exceptional performance". from a fund of 0.1% of the pay or IR£20,000 each year.

I am one of a small group set up to advise on how such an award scheme may be administered. Some of the pitfalls are obvious enough. (We have Technical, Professional, Clerical and Administrative staff with earnings ranging from under £10,000 p.a. to over £50,000.) However, I do not want to re-invent the wheel and so I wondered if you could direct me to a source of information on what others in the Public Sector have done in such instances in the past. Would the afore-mentioned piece in the Public Sector Innovation Journal be relevant?

I should add that we do not, as yet, have performance management or performance related payment schemes nor do we have awards for innovation or quality.

Any suggestions? --- only don't tell me to innovate!

Yours sincerely,

Kevin O Connor
Mechanical Inspector.

Hello Kevin.

Thanks for your note.

You might find it helpful to look over the criteria for the other awards. They reflect wisdom about awards that people like yourself have been able to bring to the issues.

As I mentioned in my article, the main problems with awards are the us/them feeling they promote and the sense of favouritism they can engender e.g. those who work close to senior management get awards, or those who work on special projects, but not those who do a great job in their regular duties. Many people now go for team awards as one way to overcome some of the problems.

My inclination is to go back to basics. I suggest that your committee talk about recognition, and how people like to be recognized and what it means to them. This is different from one person to another. Immediate, on-the-spot recognition from someone who really knows what you did and (perhaps) benefited from it is often very meaningful --especially if the message gets to and is valued by the person's supervisor. This kind of recognition can be nicely augmented by a small gift--an appropriate gift (e.g. a book, tickets to a game, flowers, a bottle of wine).

On a bigger scale, one important thing: There's nothing more painful than someone being recognized (e.g. by their professional association) and then being pushed out of their job in the government. Guard against mixed messages!

I hope this is some small help.

Eleanor Glor, Editor in Chief

Hello again Eleanor,

Your note, the websites and your very prompt responses are all very much appreciated. I cannot thank you enough. I will use your ideas and try to give the appropriate recognition of their source.


Kevin O Connor
Mechanical Inspector

Hi again,

I'm chasing after myself today so I'm going to take a shortcut.

I hadn't cleared my mind sufficiently to give the group a clear steer so what I did was pulled the different things that I was looking at into a Powerpoint presentation. I attach it here (as my shortcut). I've added timings now so that it will run through in about 6 minutes (I went through it a bit slower yesterday.)

Near the end where I mention your e-mail there is a hyperlink to the full text of your note. I presume this and other hyperlinks will not work so you have to use your imagination. You also have to use your imagination for the voice over as I did not add sound.

Your message was well received but the group is still hung up on who will make decisions - a committee, the composition of which is going to be contentious - and what criteria will apply. I believe there is still time to think about recognition but the group is rushing on a bit. I'm going to circulate the presentation in hard copy and hopefully the others will reflect a bit more on the last 3 frames.

Thanks again.

Feel free to use my note to you in your Journal. I will keep you posted (so to speak) if there are interesting developments.


 Kevin O Connor


The work we are doing on awards is as a sub-group of our Partnership Committee (about 20 persons representing management, staff and unions - yours truly being a Union nominee). Partnership in the Irish Civil Service might make an interesting topic for your Journal, sometime. Whereas, as I understand it, partnership in North America has developed up from the shop floor to reach into the highest level of management, in Ireland partnership commenced with the "Social Partners" (Government, the Unions, Employers and representatives of Farmers) and is being driven down in the direction of the shop floor. In our case, the current Civil Service pay deal (part of the national deal entitled Partnership 2000) holds a 2% pay rise contingent on there being verifiable progress towards partnership.

A preliminary assessment of the importance of the Post-Industrial Future Hypothesis (PIFH)

The note below is my current interest. If you are interested and/or if your would share it with others you know, I would appreciate it.

Thanks muchly,

Ruben Nelson

I seek your assistance.

We have been asked to do a preliminary assessment of the importance of the Post-Industrial Future Hypothesis (PIFH)--the view that there is increasing evidence that the future of Western Civilization and ultimately of the whole world lies beyond the imagination, habits, forms of organization and logic of the late modern, industrial West.

Some call this new way of being "post-modern", others "trans-modern" and yet others "post industrial". No single way of speaking of the emerging way of living has been agreed upon. We use "post-industrial" only as a place holder-until the character of what is next is clearer.

Some make a negative case by citing the evidence says that the dilemmas of the late 20th Century--globalization, population, productivity, the environment, human dignity, development, education, poverty--can neither be grasped nor dealt with satisfactorily by further refining and applying modern industrial consciousness and logic.

Some argue the positive case by citing the growing evidence that the transformation of Western Industrial civilization is already well underway.

Both these cases imply that the PIFH, at root, is an empirical hypothesis, and only secondarily a moral claim.

Please help by:

1. Taking one minute to reply to question #1 or be part of the study
2. Passing this message on to any persons or list-serves who might help.

Much work seems to focus on one dimension of Industrial culture: the economy, the role of women, art, religion, science, technology, urbanization, etc. Few seem to tackle the whole gestalt of Industrial consciousness and culture. Some contrast Traditional and Industrial Cultures, others Industrial and Post-Industrial. While we hunger for integrated work, we are interested in all approaches. Treat the PIFH broadly. Include any material which, to you, appears to be relevant to the work of elaborating and testing the PIFH as a serious hypothesis.

The results of our study will be made public. We will make sure that those who contribute to this work receive a copy of our report.

Thank You.

Ruben Nelson
FutureSight: An Alliance for Understanding and Capitalizing on Change
Calgary, AB, Canada
voice: 403-673-3537

Question 1

1. In your judgement, is the PIFH credible enough to be worthy of further serious and research?

YES:_____ NO:_____




I've sent your request to the Futures and Strategies Network, an informal network that meets here in Ottawa. I hope you get some responses.

I'll also publish it in The Innovation Journal.

Some of my writings are published there, as is a list of other publications. I also attach a list of my publications in wordperfect.

Editor in Chief

A search for internet-sites that provide full-text case studies on technological innovation at companies

I am preparing a presentation for my class "Technological Innovation", being taught by the interntaionally-renowned Dr. Pier Abetti, and I am looking for internet-sites that provide full-text case studies on technological innovation at companies. Do you know where I can look/who I can ask?

Thank you very much,

John Kim

Does anyone have info on Drucker's 7 Sources of Innovation

Do you know of a web site where I can get more info on Drucker's 7 Sources of Innovation?
Thank you

Lisa Holton
lh18372 @

Sorry, I don't. Please let me know if you find anything - I'll post in the Innovation Journal.

Editor in Chief

Is it possible to participate in the Innovation Salon over the Internet?

My name is Oleg Medvedev. I am graduate student of Russian academy of state service under President of Russian Federation. I specialise in field of amortization policy of the state and innovation development of the enterprises.

Please, let me know if it possible to participate in work of your Innovation Salon through internet?

Waiting for your kind answer,
Best regards,

Oleg Medvedev

I don't have a way to do that right now. If you have a specific question you would like discussed, however, please submit it to me. I will post it on the Innovation Journal, and we'll see what happens.

Editor in Chief

How did the Baldridge Award evolve?

I was wondering about the evolution of the Baldridge award. Whose concept? who developed the idea? where did it come from? that sort of thing. Any information would be most appreciated.


Can we send an overview of our news group to the Innovation Journal?

Congratulations on your electronic journal. I and others working with me would love to contribute. We could help list overlapping activities.

We have a FAUINET news group dissuasion, but not an electronic journal. We have about 700 persons working on these issues in 35 countries. Small/medium conferences annual. The last big one was Montreal this past summer, some 130 persons. Lots of writing.

Could we give you maybe an overview of our project (how long? 4-5pp?_ ) for you and your subscribers to see, and then try to encourage people in our Project to submit to your journal?

I have three books, two just out, that analyze the political context of government innovation. Would love to have someone review them with you. How do I submit?

Terry Nichols Clark, Professor of Sociology, Coordinator,
Fiscal Austerity and Urban Innovation Project
The University of Chicago
Chicago, IL 60637, USA Tel: (312) 842-5169
Fax: (312) 842-0185

Is The Innovation Journal available in hard copy?

Is this journal available in hard copy as well? If so, is it possible for you to send me a complimentary copy as I am interested in subscribing?

Can you also tell me where you are based as I would like to know if yourarticles are US or UK based.


Catherine Bond

Do you consider yourself to be a Canadian Futurist?

Do you consider yourself to be a Canadian Futurist? If so, fill out a form and be included in a Directory of Canadian Futurists. Where do I access the form?

Navigating in the Knowledge Economy: Understanding the Knowledge Value Proposition, A Conference on Citizen Engagement was held October 27-28 in Aylmer, Quebec. Is there any proceedings of this conf.?

Chris Bradshaw
principal, Bradshaw CommuniTies
president, Ottawa
co-ordinator, Initiative for Neighbourhood Integrity
chair, Ottawa Co-transportation Organizing Committee
administrator, pednet mail-list
Ottawa, Ontario, Canada
phone/fax: 613-230-4566/230-8820,


 The form for futurists: If you click on the hot link in The Innovation Journal under What’s New or under News in the Index along the left side, you will find it. A directory of Canadian futurists has already been published, so you might check whether they are still accepting people.

Proceedings of conference on citizen engagement: Highlights of the conference are available on The Institute on Governance website at

They do not plan to publish proceedings in hard copy. If you would like more information, please contact the IGVN at: They’d be happy to respond.

Editor in Chief

Can universities make students more innovative or better contributors to the innovative process within firms.

Can universities (especially business schools) make students more innovative or better contributors to the innovative process within firms. If so, how? Should business schools pre-screen candidates on their innovative or creative capabilities? Can they? If yes, then how? Some specific examples would be especially fruitful to the dialogue.


Training individuals to better assist the innovation process is a focus of mine as a Graduate student at the Center for Studies in Creativity.

Innovation, I believe consists, of the generation of a new idea and its implementation into a new product, process, or service, leading to dynamic growth. Creativity is a major element within this process. The fertilization of innovation is typically the result of creative thinking. As the founding idea moves toward reality it will always encounter obstacles that require creative solutions to overcome. So for innovation to take place a person or organization must learn how and when to think creatively and when to think critically.

Can this be taught and is this skill measurable?
Yes it can as shown by the Creative Studies Project that was a two-year longitudinal study researching the impact of creativity courses on undergraduate students in 1972. It is because of the positive findings that a graduate program was approved in 1975. You can enhance your ability to think creatively.

As for testing ones skill level, this is still up for discussion. However there are tests designed to evaluate ones creative ability. See work by Teresa Amabile or Paul Torrance.

Cory W. Wright
Process Re-engineering
M&T Bank Graduate Student
The Center for Studies in Creativity www.BUFFALOSTATE.EDU/~CREATCNT
Innov.Mgmt.Network - V.5, No.99
copy wright <>

What's an Innovation Salon?

The Innovation Journal says:
I hold an Innovation Salon in Ottawa.

That sounds interesting. What's an Innovation Salon? Is that sort of like a discussion group or ongoing conference? (...or a restaurant with music and an innovation theme? We used to use a survey around here that we called the "Innovation Environment Review." I thought it was something with a chorus line singing "Inno-vation, innova-tion...")

Idea Connections
693 East Avenue, Rochester, NY 14607 USA
Voice:716.442.4110 Fax:716.442.8823
jrabson @


The chorus line sounds interesting. My Innovation Salon is a dinner meeting where anywhere from a dozen to 35 people get together to hear a speaker and discuss an aspect of innovation. I hold it here in Ottawa, though I once took it on the road to Toronto.

About half the participants are regulars, the rest come to hear the topic of the night. I'm pleased to attract a wide variety of people, including senior executives, policy-makers, administrators, auditors, quite a few private sector people; not very many academics.

Editor in Chief

QUESTION 1: What do you currently perceive to be the most pressing issues/concerns related to the effective management of innovation and new technology? (please limit your response to three items)

QUESTION 2: What is your favourite quote (AND AUTHOR) regarding the effective (or ineffective ) management of innovation and new technology?

Please send your responses to and

Christopher K. Bart, Ph.D., C.A.,
Innovation Research Centre
Michael G. DeGroote School of Business
McMaster University, Hamilton, ON L8S 4M4 Canada
Tel: 905-525-9140, ext. 24105, Fax: 905-521-8995

Where can one obtain training in evaluating an organization's effectiveness using Malcolm Baldridge criteria?

I would appreciate learning where one can obtain training in evaluating an organization's effectiveness using Malcolm Baldridge criteria. Please contact me at or cengers@ MAIL.JJC.CC.IL.US or phone 815-729-9020, Ext. 6601.
Thank you.

Carolyn T. Engers

I am looking for models of innovation

I am looking for models of innovatin to evaluate with in a Masters research project. I specificaly would like to understand their development and evaluate their productivity
with in business. I would be grateful for any assistance received.

Susan Higson
Thistle Publicity
Tel+44 (0)1482 886016
11 St Marys Court
HU17 8DG

Do you know of a case of true employee empowerment?

Do you know of a case of true employee empowerment? Would you be willing to share your knowledge of that experience? I am very curious about this approach, which is much talked about in North America, but does not seem to actually be used much in practice.

Eleanor Glor

Though I am a teacher I am a part-time student doing a business course at TAFE Tasmania. I am doing an Innovation assignment and have chosen CENTRELINK. I have read the article by Sue Vardon and it has heaps of good information.
I still would like some information in the following areas and would appreciate your help if you have the time.
1.Strategic Planning
How the concept actually developed?
Which area of Govt the initial direction/brief came from?
2.Concept Generation
Methods of idea generation used? (eg focus groups etc)
Inputs at the idea generation stage? (eg stakeholders)
3.Screening & Pretechnical Evaluation
What were some of the ideas put forward?
How were they screened?
4.Commercialisation of Idea
What legislation needed etc?

I don't want anything too complicated. I would appreciate it at least if you could point me in the right direction.
Thank you for your time.

Noel Swan

How can I subscribe to the Innovation Journal?

I would like to subscribe to the Innovation Journal. How can I do? Is it possible? Thank you very much. Best regards

Francesco Zucchelli
GALGANO & ASSOCIATI Management Consultants


Thank you for your interest in subscribing to the Innovation Journal. It is only an Internet-based Journal, and therefore free for the reading. I would be happy to put you on the list of people I inform periodically that new material has been published.

Editor in Chief

How can I obtain training in evaluation an organization's effectiveness using Malcolm Baldridge criteria?

I would appreciate learning where one can obtain training in evaluating an organization's effectiveness using Malcolm Baldridge criteria. Please contact me at or cengers@ MAIL.JJC.CC.IL.US or phone 815-729-9020, Ext. 6601. Thank you.

Carolyn T. Engers

Updated May 22, 2006

Last updated: May 28 2015